1. Q: What is your working hour? If I have questions after your working hour, how to contact you?
A: Our working hour is 8:00 to 17:00 every Monday to Friday. If you have questions after our working
hour, just leave your message on our online section, we will contact you as soon as possible.
2. Q: What can I do if I have questions on the test result?
A: Please call the integrated management department: 021-56665271.
3. Q: How long will you take to present the test report for urgent samples?
A: Basically, the standard time cycle is 7-10 working days, urgent time cycle is 3-4 working days, extra
urgent time cycle is 1-2 working days. However, not all samples can be finished in urgent time
cycle because working cycle for some experiment is longer, please communicate with marketing
department for specific situation. Contact numbers are: 021-57733666, 021-56468926.
4. Q: Can I sign the consignment agreement online?
A: No, but you can download the consignment agreement in our official website and email it to us. The
email address is: office@shysjc.cn.